Complaints

Scope

The marketing content on this webpage (https://fmb.secure-quote.com/) is managed by Marketing VF Ltd (a company registered in England and Wales with company number 06951544, whose registered office address is at 1st & 2nd Floors, Wenlock Works, 1A Shepherdess Walk, London, N1 7QE).

This complaints process applies only to issues arising from your use of this webpage and the quote service it provides. We do not operate or manage the wider domain or any other pages, services, or content that may sit outside of this specific webpage. Complaints relating to anything outside the scope of this webpage should be directed to the relevant operator of that service.

How to Submit a Complaint

Complaints relating to this webpage can be submitted by email only, to: info@theecoexperts.co.uk

Your email should include:

  • Your contact details.
  • A clear description of the complaint.
  • Confirmation that it relates to your use of https://fmb.secure-quote.com/.
  • The name of the supplier or installer (if applicable).
  • Any supporting evidence (e.g. screenshots, correspondence, receipts).

Complaints Handling Process

1

Acknowledgement — We will confirm receipt within 7 working days.

2

Review — We will assess the complaint and confirm whether it falls within the scope of this webpage.

3

Response — We will provide a reasoned response within 10 working days, including any actions taken.